Self Storage Haringey Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Haringey provides storage services and related services such as handling, loading, unloading and cooperation with removal activities. By making a booking, using our storage facility, arranging removal assistance through us or on our premises, or otherwise engaging with our services, you agree to be bound by these Terms and Conditions.
These terms apply to consumers and business customers unless stated otherwise. If you are a business customer, certain provisions relating to consumer rights may not apply.
1. Definitions
In these Terms and Conditions the following expressions have the meanings set out below:
Customer means the person, firm or company who engages our services or uses our storage facility.
Services means the provision of storage units or space, access to such units or space, and any related services that may include handling, loading and unloading assistance, cooperation with removal services, and sale or rental of packing materials or equipment.
Contract means the agreement between Self Storage Haringey and the Customer incorporating these Terms and Conditions.
Unit means any storage unit, room, container, cage, or allocated area of the premises made available to the Customer.
Premises means any site, building, yard, or external area where we provide storage or related services.
Goods means any property stored or intended to be stored by the Customer in the Unit or on the Premises.
2. Booking Process
2.1 A booking for storage or related services may be made in person or through any booking method we permit. We may require proof of identity and address and, for business customers, proof of authority to act on behalf of the business.
2.2 A booking is an offer by the Customer to use our Services under these Terms and Conditions. The Contract is formed only when we confirm acceptance of the booking or when we provide access to a Unit, whichever is earlier.
2.3 We reserve the right to refuse any booking for any lawful reason, including but not limited to lack of availability, concerns about the type of Goods, or failure to provide adequate identification or payment details.
2.4 Where removal activities are involved, including the arrival of a separate removal company or vehicle at our Premises, the Customer is responsible for providing accurate information about the nature, size and volume of Goods, access requirements and timing. We are not liable for any delay or additional cost arising from inaccurate or incomplete information.
3. Commencement and Duration of Storage
3.1 The storage period begins on the start date agreed during the booking process or, where no explicit start date is agreed, when the Customer is first granted access to a Unit.
3.2 The minimum storage period, if any, will be stated during the booking process. Thereafter, storage will usually continue on a rolling basis, billed in advance, until terminated in accordance with these Terms and Conditions.
3.3 We reserve the right to change the allocated Unit at any time for operational or safety reasons, provided that the alternative Unit is of a similar or greater size. We will give reasonable notice of any such change where practicable.
4. Payments, Fees and Charges
4.1 Storage fees and any additional service charges will be specified at the time of booking or as otherwise notified to the Customer. Prices may vary depending on the size of Unit, length of stay, service level, and any additional assistance such as handling related to removals.
4.2 Unless otherwise agreed in writing, all storage fees are payable in advance. Fees for additional services, including handling, packing materials and any removal-related assistance, may be payable in advance or on completion, as we decide.
4.3 We may require a security deposit, which may be used to cover unpaid fees, damage, cleaning, disposal costs or any other amounts properly due under the Contract. Any remaining balance of the deposit will be returned after the end of the Contract once all sums due have been settled.
4.4 Payment must be made using an accepted payment method. The Customer is responsible for ensuring that recurring or periodic payments can be taken when due. If a payment is declined or fails, the Customer must provide an alternative method and pay all outstanding sums without delay.
4.5 We may review our fees from time to time. For ongoing storage Contracts, we will give reasonable advance notice of any fee changes. If you do not accept a fee increase, you may terminate the Contract in accordance with the cancellation provisions, but continued use of the Unit after the effective date of the change will constitute acceptance of the new fees.
4.6 If payment is not received by the due date, we may charge interest on overdue sums at the statutory rate and apply administrative charges for late payment and for issuing reminder notices. We may also exercise our rights relating to non-payment, including suspension of access and sale or disposal of Goods, as set out below.
5. Cancellations and Termination
5.1 If you are a consumer and you made the booking at a distance or off-premises, you may have a legal right to cancel within a statutory cooling-off period. Where applicable, details will be provided at the time of booking. However, once the storage services have begun at your request, the cooling-off rights may be limited or lost in accordance with applicable law.
5.2 Outside any statutory cooling-off rights, you may cancel the Contract by giving the notice period specified at the time of booking, or, if no specific period is stated, by giving at least 14 days notice in writing. Storage fees remain payable up to the end of the notice period.
5.3 We may terminate the Contract by giving you at least 30 days written notice, except where immediate termination is justified due to breach of these Terms and Conditions, illegal activity, non-payment, safety concerns, or serious misconduct on the Premises.
5.4 On termination, you must remove all Goods from the Unit and the Premises by the final date of the Contract and leave the Unit in a clean and tidy condition. Any access devices must be returned. If you fail to vacate the Unit in time, additional charges may apply, and we may take steps to remove or dispose of Goods, acting reasonably.
5.5 If you cancel or reschedule booked removal-related assistance or handling services, any applicable cancellation or rescheduling fees will be as notified at the time of booking. We are not responsible for any separate agreement you have with an independent removal company.
6. Access and Security
6.1 Access to the Unit and the Premises is permitted only during the opening hours or access times we specify. We may alter these times for safety, security or operational reasons, giving notice where reasonably practicable.
6.2 You are responsible for ensuring that the Unit is locked and secure whenever you are not present. You must not share access codes or keys except with authorised parties acting on your behalf. You remain responsible for any person you permit to access your Unit.
6.3 We may require proof of identity or additional checks before allowing access in order to protect security. We may deny access where we reasonably suspect a breach of these Terms and Conditions, a safety risk or illegal activity.
6.4 We may enter your Unit in the following circumstances: to comply with law or the order of any authority or court, to prevent or investigate suspected crime, to respond to an emergency, to carry out repairs or maintenance, to relocate your Goods to another Unit, or where you are in serious breach of the Contract. Except in emergencies or where prohibited by law, we will give reasonable notice where practicable.
7. Customer Obligations and Prohibited Goods
7.1 You warrant that you are the owner of the Goods or otherwise authorised to store them and to enter into the Contract on behalf of all interested parties.
7.2 You must not store or bring onto the Premises any goods that are illegal, stolen, dangerous, explosive, flammable, corrosive, perishable, infested, contaminated, or otherwise likely to cause damage, nuisance, or harm. This includes but is not limited to firearms, ammunition, toxic chemicals, gas cylinders, livestock, plants, waste, counterfeit goods and goods emitting strong odours.
7.3 You must ensure that Goods are properly packed and protected, and that any items requiring special handling are stored and handled appropriately. We are not responsible for defects in packing or preparation, whether or not we provide generic advice.
7.4 You must use the Premises and any removal access areas in a considerate and lawful manner, avoiding obstruction, damage, or nuisance to others. This includes safe parking of vehicles and cooperation with any loading instructions.
8. Waste Regulations and Disposal
8.1 The Premises are not a waste disposal site. You must not leave behind any rubbish, discarded packing materials, furniture, electrical items, or any other unwanted items in communal areas, car parks, loading bays, or within the Unit at the end of the Contract.
8.2 You are responsible for the lawful disposal of any waste or unwanted items arising from your use of the Unit or related removal activities. This includes compliance with waste and recycling regulations and ensuring that any third parties, such as removal companies you instruct, also comply.
8.3 If you abandon Goods or waste, leave a Unit in an unclean condition, or otherwise cause us to incur disposal, cleaning, or environmental charges, you will be liable for our reasonable costs of removal, transport, treatment, and lawful disposal, together with an administrative fee.
8.4 Where Goods are clearly waste or have no obvious resale value and have been left after the end of the Contract or after we have lawfully taken possession due to non-payment or breach, we may treat such Goods as waste and dispose of them as we see fit, acting in accordance with applicable law.
9. Non-Payment and Lien over Goods
9.1 We have a lien over the Goods for all amounts owing to us under the Contract. If you fail to pay any sum when due, we may without prejudice to other rights:
a. restrict or suspend access to the Unit and the Premises
b. deny removal of Goods until all outstanding sums, interest, and charges are paid in full
c. after giving reasonable written notice, sell or dispose of some or all of the Goods to recover amounts due.
9.2 Before selling or disposing of Goods, we will give you notice of our intention and a reasonable opportunity to pay outstanding sums. Any remaining proceeds after deduction of all sums due, including costs of sale and administration, will be held for you. If you cannot be located after reasonable efforts, we may treat such balance as unclaimed.
9.3 If the proceeds of sale are insufficient to cover the sums owed and the costs of sale, you remain liable for any shortfall.
10. Liability and Insurance
10.1 You are responsible for arranging adequate insurance cover for your Goods for the full replacement value while they are in storage and during any handling or removal operations that involve the Premises. We do not automatically insure your Goods unless we expressly agree to do so in writing as an additional service.
10.2 Our liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, is limited to the amount we are able to recover under any relevant insurance we have in place for our legal liabilities, or, if lower, any specific contractual limit we notify to you. We will not be liable for any loss where you have failed to arrange your own appropriate insurance.
10.3 We are not liable for any loss or damage caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, war, civil disturbance, industrial disputes, power failures, or failures of third-party networks or services.
10.4 We are not liable for any indirect or consequential loss, including loss of profit, business interruption, loss of anticipated savings, or loss of opportunity, whether suffered by you or any third party, even if such loss was foreseeable.
10.5 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited by law.
11. Removal Companies and Third Parties
11.1 You may choose to engage a removal company or other third party to assist with moving Goods to or from the Premises. Unless we expressly agree in writing to provide removal services ourselves, any contract for removal is between you and the third party.
11.2 We are not responsible for the acts or omissions of any independent removal company or third party, even where we may have provided general information about local services or allowed them access to the Premises.
11.3 You are responsible for ensuring that any third party you instruct observes our site rules, safety requirements and access restrictions. You remain liable for any damage or nuisance caused by such third parties.
12. Data Protection and Privacy
12.1 We will handle personal information in accordance with applicable data protection laws. This may include taking and retaining identification records, contact details, payment information, and records of access to the Premises.
12.2 We may use surveillance systems on the Premises for security and safety. Any such systems will be operated in accordance with applicable privacy and data protection requirements.
12.3 Further information about how we handle personal data may be provided in a separate privacy notice or policy available on request.
13. Complaints and Dispute Resolution
13.1 If you have a concern about our Services, you should raise it with us promptly, providing full details. We will aim to investigate and respond within a reasonable time.
13.2 This complaints process does not affect your statutory rights. For consumers, additional rights may arise under consumer protection law, including the right to seek remedies through the courts.
14. Variations
14.1 We may amend these Terms and Conditions from time to time. For ongoing storage Contracts, we will notify you of any material changes. Continued use of the Services after the effective date of any change will constitute acceptance of the revised terms.
14.2 If you do not agree to any change, you may terminate the Contract by giving notice in accordance with the cancellation provisions before the changes take effect.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Contract, the Services, or the use of the Premises shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that if you are a consumer resident in another part of the United Kingdom you may also have the right to bring proceedings in your local courts under applicable law.
16. General
16.1 If any provision of these Terms and Conditions is found by any court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary or, if not possible, deleted, and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under the Contract shall constitute a waiver of that or any other right or remedy.
16.3 The Contract is between Self Storage Haringey and the Customer. No other person shall have any rights to enforce any of its terms.
16.4 These Terms and Conditions, together with any documents expressly referred to in them or provided at the time of booking, constitute the entire agreement between you and us in relation to the Services.
